RETURN & EXCHANGE POLICY

1. Regrettably, NO REFUNDS will be processed under any circumstances. We only allow for exchanges. 

2. NO EXCHANGES ON SALE ITEMS. 

 


All our products are carefully inspected before being shipped out, if you however do receive a defective or incorrect item, you have 3 days to inform us of this and we will then arrange for a collection of the item and for the delivery of a replacement or the correct item at no extra cost to you. 

For any other exchanges where you have selected an incorrect product, product design or size, you will be fully liable for all shipping charges. 

If unsure about a product rather email or DM us on Instagram for actual photos before making a purchase. 

Please note that we will NOT accept any exchanges  ( whether it is the incorrect item or a defective item ) if the item has been damaged, worn or removed from its original packaging.

 

Disclaimer: These jewelry items are mass produced pieces inspired by respective designer brands. We unfortunately cannot claim to be 100% the same as those brands. 


EARRINGS:

For hygiene purposes earrings may not be exchanged once worn.

  

RINGS :

No exchanges will be given for purchasing the incorrect ring size as ring sizing has been provided on the website. You are welcome to send an inquiry on sizing if unsure before making a purchase. 

 

A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. 

Our stainless steel range is tarnish resistant and with proper jewelry care should not tarnish. 

For the best jewelry care possible, we do not suggest exposing our stainless steel jewelry range to the below :

  • dishwashing soap

  • lotion

  • perfume

  • hair products

  • jewellery cleaners

  • other harsh chemicals

Everyone's skin type is different. Some people have strong reactions to bronze & gold plating. No refunds or returns are given for the color of your jewelry changing caused by skin oils. 


Thank You for your purchase 🌸