Refund policy

RETURN & REFUND POLICY 

 

All our products are carefully inspected before being shipped out, if you however do receive a defective or incorrect item, you have 3 days to inform us of this and we will then arrange for a collection of the item and for the delivery of a replacement or the correct item to be sent to you.

Please note that we will not accept any returns/exchanges  ( whether it is the incorrect item or a defective item ) if the item has been damaged, worn or removed from its original packaging.

EARRINGS:

For hygiene purposes earrings may not be returned or exchanged.

 

BANGLES AND NECKLACES :

We do not offer any returns or refunds on these products, we will however replace a faulty item.

 

RINGS :

No exchanges or refunds will be given for purchasing the incorrect ring size as ring sizing has been provided on the website. You are welcome to send an inquiry on sizing if unsure before making a purchase. 

 

A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. 

Our stainless steel range is tarnish resistant and with proper jewelry care should not tarnish. 

For the best jewelry care possible, we do not suggest exposing our stainless steel jewelry range to the below :

• dishwashing soap

• lotion

• perfume

• hair products

• jewellery cleaners

• other harsh chemicals

Everyone's skin type is different. Some people have strong reactions to bronze & gold plating. No refunds or returns are given for the color of your jewelry changing caused by skin oils. 

Thank You for your purchase