Packaging

Made from 18K plaited gold & stainless steel

Our jewelry is safe to use in water, however do exercise caution not to expose jewelry to harsh chemicals.

Our jewelry comes in a standard brown or white box that is unbranded.
Designer packing can be bought separately on the website and is subject to availability.

Shipping to all towns and cities within South Africa may take up to 7 working days.

We do however strive to deliver sooner than the maximum waiting time.

Items marked as “Pre Order” take 10-14 working days to ship to all towns and cities within South Africa

No shipping on weekends and public holidays.

Note: No "emergency" orders

If for reasons beyond our control your shipping is late, we will notify you by email.

You will be notified of your purchase being on the way by email with a tracking number from our shipping provider, The Courier Guy

Regrettably, NO REFUNDS will be processed under any circumstances. 

We do allow for EXCHANGES ONLY, based on the following terms: 

All our products are carefully inspected before being shipped out, if you however do receive a defective or incorrect item, you have 3 days to inform us of this and we will then arrange for a collection of the item and for the delivery of a replacement or the correct item to be sent to you.

Please note that we will NOT accept any exchanges  ( whether it is the incorrect item or a defective item ) if the item has been damaged, worn or removed from its original packaging.

EARRINGS:

For hygiene purposes earrings may not be exchanged.

BANGLES AND NECKLACES :

We do not offer any exchanges on these products, we will however replace a faulty item.

RINGS :

No exchanges will be given for purchasing the incorrect ring size as ring sizing has been provided on the website. You are welcome to send an inquiry on sizing if unsure before making a purchase. 

A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. 

Our stainless steel range is tarnish resistant and with proper jewelry care should not tarnish. 

For the best jewelry care possible, we do not suggest exposing our stainless steel jewelry range to the below :

• dishwashing soap
• lotion
• perfume
• hair products
• jewellery cleaners
• other harsh chemicals

Everyone's skin type is different. Some people have strong reactions to bronze & gold plating. No refunds or returns are given for the color of your jewelry changing caused by skin oils. 

Thank You for your purchase